OKZ Terms and Conditions

OKZ (okz.plus) is an international online gaming platform offering slots, fish games, Live Casino, and Sports Betting services to users in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between OKZ and the user.

By accessing, browsing, or registering an account on the OKZ platform, you are deemed to have fully read, understood, and accepted these Terms. If you do not agree with these Terms, please do not use OKZ.

To use OKZ's services, you must be at least 18 years old and online gaming must be legally permitted in your jurisdiction. Accessing OKZ from any jurisdiction where online gaming is prohibited is not allowed.

The following conditions must be met to open an account with OKZ. In accordance with OKZ's Terms and Conditions, each user may operate only one account.

• You must provide your full name, date of birth, mobile number, and email address accurately at the time of registration.
• Opening multiple accounts from the same device, IP address, or payment method is strictly prohibited.
• OKZ may request identity documents or other verification materials at any time for account verification purposes.
• Registering with false information may result in account termination and forfeiture of any remaining balance.
• Keeping account login credentials confidential is entirely the user's responsibility.
• Transferring or selling your account to another person is prohibited.

OKZ follows a KYC (Know Your Customer) policy. For large withdrawals or identity verification purposes, you may be required to submit a national ID, passport, or other government-issued documents.

OKZ supports several approved payment methods for deposits, including Mobile Banking, Nagad, Rocket, and USDT. The deposit-related Terms and Conditions for OKZ are outlined below.

• Deposits may only be made from a payment account registered in your own name.
• Deposits made from third-party accounts will be declined and returned.
• The minimum deposit amount is BDT 500, and the maximum limit varies depending on the payment method.
• Deposit processing typically takes between 5 and 15 minutes.
• If you encounter any issues after making a deposit, please contact support within 24 hours.

The following rules and conditions apply to all withdrawals from OKZ. Account verification must be completed before any withdrawal can be processed.

• The payment method used for withdrawal must match the method used for the original deposit.
• The minimum withdrawal amount is BDT 500.
• Standard withdrawals are processed within 1 to 24 hours.
• Additional verification may be required for large withdrawal amounts.
• Wagering requirements must be fulfilled before winnings derived from a bonus can be withdrawn.
• OKZ reserves the right to place a hold on withdrawals in cases of suspicious activity.

OKZ regularly offers various bonuses and promotional deals. Each bonus offer carries its own specific terms, and OKZ's general Terms and Conditions apply to all bonuses.

• The welcome bonus is available to new users one time only.
• Withdrawals are not permitted until the wagering requirements for each bonus (typically 15x–30x) have been met.
• Each bonus has a specific validity period; once expired, the bonus will be cancelled.
• Claiming bonuses through multiple accounts or from the same household is prohibited.
• OKZ reserves the right to modify or cancel any bonus offer at any time without prior notice.
• If bonus abuse is detected, the bonus and any associated winnings will be forfeited.

OKZ's cashback offers, reload bonuses, and VIP program each have their own detailed terms, which are listed separately on the promotions page. Please read them carefully.

All betting and gaming activity on OKZ is governed by the platform's Terms and Conditions as well as the rules of the respective game provider.

• Once a bet is confirmed, it cannot be changed or cancelled.
• OKZ will review and make the final decision on any game results affected by technical errors.
• Any winnings obtained by exploiting bugs or errors in game software are invalid and will be forfeited.
• Match fixing or placing bets based on insider information in Sports Betting is strictly prohibited.
• RTP (Return to Player) information for each game is available in the game lobby.

Any activity that violates OKZ's Terms and Conditions is strictly prohibited. Immediate action will be taken against users found engaged in prohibited conduct.

• Fraudulent, theft-related, or deceptive activities.
• Using bots, scripts, or automated software.
• Attempting to breach the platform's security systems.
• Unauthorized access to another user's account.
• Money laundering or illegal financial transactions.
• Intimidating or threatening OKZ staff.
• Operating an account using a false identity or another person's details.

Users may close their account at any time at their own request. OKZ also reserves the right to suspend or terminate accounts under certain circumstances.

• OKZ may close an account without notice in the event of a Terms and Conditions violation.
• To voluntarily close your account, please contact the support team.
• Any valid balance may be withdrawn before an account is closed.
• Account closure requested under responsible gaming may be permanent.

OKZ believes gaming should be a source of entertainment, not a problem. That is why responsible gaming is a key part of OKZ's Terms and Conditions.

• Each user can set their own deposit and bet limits.
• Temporary or permanent self-exclusion can be activated at any time.
• OKZ has technical measures in place to prevent users under 18 from accessing gaming.
• If you experience any gaming issues, the OKZ support team is here to help.

To learn more about responsible gaming, visit our Responsible Gaming View page.

Should any dispute arise between OKZ and a user, both parties will first attempt to resolve it through mutual discussion.

• All complaints must first be submitted to the OKZ support team.
• OKZ will respond to complaints within 7 business days.
• In disputes regarding game outcomes, the game log will serve as the definitive evidence.
• In the event of a financial dispute, OKZ's transaction records will be considered final.

OKZ reserves the right to update or modify these Terms and Conditions, in whole or in part, at any time. Continued use of the platform after any changes constitutes acceptance of the revised Terms.

• For significant changes, OKZ will notify users via email or platform notification.
• The date of any change will always be shown at the top of this page as "Last Updated".
• If you do not agree to the updated terms, you will have the option to close your account and withdraw your balance.
• OKZ regularly reviews these Terms to maintain international gaming standards.

If you have any questions about these Terms and Conditions, please contact the OKZ support team. We are always ready to help.

• Live Chat: available 24/7 on the platform.
• Email: [email protected]
• Response time: typically within 1–24 hours.